Use your documentation
Build the support workflow around your manuals, FAQs and approved procedures. Define the products and topics the assistant should cover.
Product support from approved information
AI technical support from your manuals and FAQs
Help customers find answers in your product documentation through a voice or chat conversation. Lumetric builds technical support assistants around approved manuals, FAQs and procedures, with escalation to your team.
- Answer questions using approved product documents
- Guide callers through documented troubleshooting steps
- Transfer complex requests to a human advisor
What the assistant can do
Explain support steps
Help users navigate documented procedures through a voice or chat conversation. Use approved guidance appropriate to the product and request.
Escalate complex requests
Connect callers to a technician or advisor when a person is needed. Define escalation rules for requests outside the assistant’s agreed scope.
For product companies and technical support teams
Equipment suppliers, software providers, industrial systems companies and inspection-device businesses often receive questions about product operation and troubleshooting. This service focuses on making their approved support information available through conversation.
Plan your setup
Bring a sample manual or FAQ and a few typical support questions. We will discuss which documents can be used, which answers require review and when a request needs a technician. Before deployment, agree how document updates, unsupported questions and escalation will be tested and managed.
Frequently asked questions
Can it use our own manuals?
Yes. The assistant is configured around approved manuals, FAQs, procedures and business information supplied for the support workflow.
Is this available by phone or chat?
The service supports voice or chat workflows. We will discuss which channels and integrations are needed for your customers.
Does using approved documents guarantee every answer is correct?
No. AI-generated answers can still be incorrect. The scope, source documents, testing and human escalation rules need to be agreed for your use case.
Can it also book appointments?
Appointment handling is covered by our AI receptionist service, including Google Calendar availability and booking updates. We can discuss whether your workflow needs both services.
Discuss your technical support workflow
Tell us about your current process and the calls you want to handle.
Try Lumetric’s own AI receptionist:
+44 20 3962 0598For a demonstration tailored to your business, email our team.
Request a demo by email